Refund policy

Return & Refund Policy for Services (UK)

At Marketing 4 The Trade, we want all our clients to be happy with the services we provide. If something isn’t quite right, we’re here to work with you and put it right.

30-Day Service Satisfaction Guarantee

We offer a 30-day return window from the date of service delivery or commencement. If you're not satisfied with the service provided, please contact us within this time to discuss a refund or an appropriate resolution.

To be eligible:

  • You must raise your concerns within 30 days of the service being delivered or started.

  • The issue must relate to service quality, delivery, or a failure to meet agreed expectations.

  • Where a service has been substantially delivered or completed, partial refunds may apply at our discretion.

To begin the process, please email info@marketing4thetrade.co.uk. We aim to respond within 2–3 business days.

Issues & Concerns

If you experience any issues—such as delays, errors, or dissatisfaction with the final output—please notify us as soon as possible. We'll assess the situation and offer to revise, rework, or otherwise resolve the issue.

Non-Refundable Services

We are unable to offer refunds for:

  • Fully completed and accepted services

  • Bespoke or custom work where delivery has already commenced with your agreement

  • Advertising campaigns already launched and paid for

  • Digital products once downloaded or accessed

  • Consultancy sessions that have already taken place

If you’re unsure whether your purchase is eligible, just get in touch and we’ll clarify.

Changes and Adjustments

If you're not happy with an aspect of a service, we’ll always try to adjust or amend it rather than issue a direct refund. We're committed to getting things right for you.

Your Right to Cancel – UK Consumer Contracts Regulations

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may have the right to cancel service agreements made online or over the phone within 14 days of entering into the contract.

However, this right does not apply once we have started delivering the service with your consent (which includes booking or confirming a service start date). By agreeing to begin work within the 14-day cancellation period, you waive your automatic right to cancel under these regulations.

Refund Processing

If a refund is approved, it will be returned to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to process the refund on their end.

If more than 15 business days have passed since your refund was approved, please contact us at info@marketing4thetrade.co.uk.

Contact Us

For any questions about this policy or to request a refund or adjustment, email us at:
📧 info@marketing4thetrade.co.uk